Refund and Returns Policy
Last Updated: December 11, 2024
At YNAA, we want to ensure you are completely satisfied with your purchase. If you are not satisfied with your product or service, we offer the following refund and returns policy.
Eligibility for Returns
You may return products within 30 days of purchase if they are unused, in original packaging, and in resalable condition. To initiate a return, please contact our customer support team at info@ynaa.site with your order details.
How to Return a Product
To return a product:
- Contact us to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item to the following address:
YNAA, 6657 Meadowbrook Dr, Boston, New York
Please note that you will be responsible for return shipping costs unless the item is defective or damaged upon arrival.
Refund Process
Once we receive and inspect the returned product, we will issue a refund to your original payment method. Refunds typically take 5-7 business days to process. Please note that shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@ynaa.site with photos and a description of the issue. We will provide a full refund or replacement at no extra cost.
Non-Returnable Items
Certain products, such as personalized or custom-made items, may not be eligible for return. Please verify the product details before placing your order.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
YNAA
6657 Meadowbrook Dr, Boston, New York
Phone: (716) 941-6749
Email: info@ynaa.site